this position is no longer available

Position summary

The Endpoint Engineer configures and maintains robust, secure production-level solutions and Standard Operating Procedures to properly support and maintain endpoint systems in our Kansas City office. This position also serves as escalation for complex endpoint and peripheral related issues. An ideal candidate will be collaborative, self-motivated, creative and able to work in a fast-paced environment with minimum supervision.

Responsibilities

• Collaborates in the design, creation and maintenance of endpoint services (anti-virus deployment, patch management, malware protection, asset management, license management, etc.) in line with business requirements
• Collaborates in the creation and maintenance of automated solutions to increase the efficiency of endpoint services
• Designs and executes testing and quality assurance procedures for endpoints and peripherals to reduce incidents
• Manages content on endpoint management systems and ensures that content is up-to-date
• Provides training for help desk staff and others on the use of endpoint management systems and software deployed to endpoints
• Serves as escalation point for complex endpoint and peripheral related issues
• Creates endpoint hardware and peripheral standards
• Deploys endpoints and peripherals
• Conducts product evaluations and communicates with vendors, or other third parties, to maintain best practices for their products and troubleshoot issues
• Participates in Change Management and Incident Management, including communications planning for before and after changes/incidents
• Other activities as assigned by the supervisor

Personal Characteristics & Qualifications

• Five years of experience required in information technology
• Two years of experience with endpoint management solutions
• Bachelor’s degree in information systems or commensurate experience required
• Strong written and verbal skills
• Excellent planning and organizational skills
• Ability to apply multiple technical solutions to business problems
• Experience in managing software distribution and system management solutions (e.g., Desktop Central, SCCM, Altiris, and LANDesk)
• Technical knowledge of Windows, MAC, and mobile device operating systems
• Experience in managing patch management solutions (e.g., Desktop Central, WSUS, BigFix)
• Experience with BIOS, firmware updates, service pack upgrades and vendor-based updates