Contact us

get friendly help from Our Care Team

We would love to hear from you!

If you have a question about your sponsorship, need help navigating MyCI, or just want to say 'hi' - we're here for you, every step of the way. That's why we give you lots of ways to get in touch. If you have any questions, please feel free to reach out to our Care Team today!

Talk to a real person.

Toll-free in the U.S.: 800-888-3089
In Kansas City or outside the U.S.: 816-942-2000

- Monday - Friday: 8:00 a.m. - 6 p.m. (CT)

Live chat (also a real person):

Sorry we missed you!

Our live chat isn’t available right now (check out our hours below). But you can send us an email at Or you can check out our Frequently Asked Questions section to find a quick answer.

  • Monday – Friday: 8:00 a.m. - 4 p.m. (CT)
  • Saturday – Sunday: Closed

And a few other ways to get in touch ...

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