Someone once said, “He who has all the answers isn’t asking the right questions.” We like to think we have both!
Here are some helpful answers to questions we get all the time. Want to talk in person? Chat with our Care Team in Kansas City, Missouri, (que también hablan español) or email us at email@example.com.
Our kids. Half the kids in the world (about a billion) are growing up in poverty. And while global poverty is a huge and complex problem, it's also solvable. In fact, we've got a bold plan to help.
We've been around awhile. Back in 1936, our organization was originally dedicated to healing disabled children and providing outreach to widows and orphans. Today, we have nearly 300,000 kids in our program and more than a million graduates.
No, our supporters, volunteers, staff, children and their families span all beliefs and backgrounds. And we all share the same goal: breaking the cycle of poverty.
Were looking for the best, brightest and most passionate people on the planet. You can check our career opportunities to see openings.
Many of our expanded programs need additional funding to allow more children to participate. So occasionally we ask supporters to donate to specific programs. We develop these programs so that each country can deliver customized support to our kids based on their specific needs where they live.
We take a lot of security steps to ensure your donations are safe and support programs that deliver the most impact. For starters, your donation is directly deposited into the bank, which means the donations are handled in a secure and professional way from the moment they are received. We also have independent CPA firms that audit each agency twice a year. Plus, we do our own internal agency audits annually. To top it off, you can visit our community centers and see for yourself how your impact directly benefits the kids!
Our local social workers determine which families need the most help. After meeting with families, our team uses an assessment tool to determine if the families are eligible.
We work hard to keep costs down while keeping the quality of our programs way up. To do that, we:
If you live in the U.S., your gift to Children International is tax-deductible. Getting your tax receipt is easy! Just log in to see your giving history and print a copy of your tax receipt.
Yes, at any time. If, for any reason, you can’t continue sponsoring your child, you can cancel your monthly giving by calling or contacting our Care Team. If you have a temporary financial hardship and would like to plan on renewing your sponsorship in the future, please call us so we can discuss ways you can stay connected with your child.
Yes, absolutely. Just contact our Care Team to connect us with your (willing) family member or friend.
Yes! Being a part of many children’s lives is incredibly rewarding and a wonderful way to learn about different countries around the world.
Our children live in very tough circumstances beyond their control. Sometimes a child’s family may move and the child will no longer have access to our program. In those instances, we will introduce you to another child for your consideration.
Poverty looks different depending on the country. In fact, more people have access to a cell phone than a toilet. So, your child may have access to technology (including Facebook) even though her life is extraordinarily difficult. Here are a few other facts about global poverty and technology you might find surprising.
Every kid in our program receives a birthday gift and a Christmas gift. Every one! About two months before Christmas and again before your child’s birthday, we’ll send you a letter giving you the opportunity to make a holiday donation. (You can also log into MyCI to give a gift.) Then we combine all our sponsors’ contributions to make sure every kid gets a gift of equal value for these special occasions.
We honor and respect the faiths of all of our sponsored child families. All children, regardless of their fath or religion, receive a gift sent with happy wishes.
You should definitely visit your child! Imagine how great it would be to see the impact of your sponsorship in person! Check out the rest of this FAQ to learn more about visiting your child. Or learn more about planning a visit here.
In our international agencies, teens typically graduate from the sponsorship program within three months after their 19th birthday.
Teens in Little Rock, Arkansas, U.S., graduate from our sponsorship program when they graduate high school.
We encourage sponsors to send a final letter to wish the young adult luck in the next phase of his or her life. Once your child graduates, we will send you information about another child waiting for a sponsor.
While all of our children are very needy to be eligible for sponsorship, those with a "most needy" red flag are facing the least stable living circumstances and fewest material comforts. For these children, poverty is at its cruelest.
If you’re interested in learning more about how your child is doing in school, you can request an Education Report once a year by contacting our Care Team.
Yes! We’d love for you to visit and see the impact of your support. Like other sponsors, you will love meeting your child in person. Please understand there are some logistics involved, so we ask for as much advanced notice as possible — preferably 6 to 8 weeks. You'll find more helpful information and details here, and you can contact our Care Team at 800-888-3089 or email us at firstname.lastname@example.org.
We’ll be right there by your side! We follow strict child protection policies to ensure the safety and privacy of everyone involved in the visit, so you will be accompanied by a field staff member at all times during your visit. A translator will also be available during the visit, if needed.
Want to see all your giving and sponsorship information in one place? It's all there in MyCI.
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If you just completed a transaction but it’s not showing in your MyCI, please try again later. It can take up to 24 hours to process. If you have questions, please call our Care Team at 800-888-3089.
You can view your next due date in Account Settings.
You’ll see the upcoming contribution amount and date listed under My Payment Preferences.
If this information does not appear to be correct, please contact the Care Team.
You also can review past contributions in Account Settings.
You can view your giving history in your Account Settings in MyCI. Keep in mind that contributions received in the last week may not yet be posted.
Most payments are posted to your account within 2 to 3 business days. If a payment isn’t showing up in your account, please contact the Care Team and we will gladly investigate further.
Visit My Giving to see your current total for sponsorship contributions. You can give the suggested amount or change it. Then click Give Now to be taken to the checkout page!
Yes! You can change the day your donation is withdrawn each month in Account Settings under Manage My Autopay Settings. Click the pen icon to change the date and how often your donation is automatically withdrawn.
Please note: If you have a donation pending, or it is within 2 to 3 business days of your due date, you may not be allowed to change your donation date. If it is urgent that you change the donation date before your next contribution, please contact our Care Team. We cannot guarantee that we will be able to stop the charge, but we’ll certainly do our best.
You will be able to review and confirm your updates and receive confirmation once your changes are successfully saved.
To cancel autopay, please contact the Care Team at 800-888-3089.
Yes, but you cannot set up autopay with multiple cards through your online account. If you would like to set this up, please contact the Care Team directly.
Check out your payment settings in Account Settings. If you see an option to Manage My Autopay Settings in the right column, then you’re already signed up for autopay.
If you're not on autopay and would like to sign up, click Add Autopay under My Payment Preferences.
Yes! You can save a card in Account Settings by clicking ondd Payment Method under .
You can add your bank account information in by clicking on either button under the heading.
Click on the wagon icon at the top of the page to view your order on the checkout page. From here you can finalize your order.
You can contact us by phone, email or live chat. We’re happy to help!