Care Team Ambassador

this position is no longer available

To apply, email your résumé to:
CIresumes@children.org

Reports to: Care Team Supervisor
About Children International

Children International is a nonprofit humanitarian organization working to eradicate poverty around the world. At CI, we believe that ending poverty starts with children. Without help, children in poverty become adults in poverty. Our vision is to bring people together to put an end to that through programs focused on health, education, empowerment through life skills and, ultimately, employment. Ours is a unique, long-term, customized approach that allows us to stay with our children for the first two decades of their lives. We’re in it for the long haul because we know that the children we support in 10 countries around the world deserve a fighting chance.

Children International’s work is made possible by generous and caring sponsors, donors, corporations, more than 4,000 dedicated volunteers and approximately 1,200 employees. To ensure our programs give children the best possible chance of breaking the poverty cycle, we are elevating our practices for growing our people talent worldwide. That’s where you come in.

POSITION SUMMARY

Through human connections and best-in-class personal service, the Ambassador engages, inspires, relates, and educates sponsors and donors who contact Children International.

This position will currently require someone to work a hybrid schedule with high-speed internet available to them to support work from home. You will be provided with the computer, technology and equipment needed to successfully perform your job.

The working hours for this position are Monday-Friday 9:30 a.m. – 6:00 p.m. CST.

RESPONSIBILITIES
  • Answer phone calls and chats from sponsors and donors in a friendly, approachable, and courteous manner.
  • Screen sponsor and donor inquiries.
  • Retrieve data utilizing a PC.
  • Answer questions and offer customized opportunities and solutions based on the conversation.
  • Engage in problem solving.
  • Complete logs, reports and other documentation of sponsor and donor interactions and actions taken.
  • Careful reading “between the lines” and listening to sponsor and donor communications.
  • Discernment of sponsor and donor needs.
  • May perform other duties and special assignments as needed including the support of manual processes in the new Customer Information database.
PERSONAL CHARACTERISTICS & QUALIFICATIONS
  • Fully fluent in English.
  • Ability to use storytelling to bring our mission to life for our sponsors and donors.
  • Must have a pleasant telephone voice and manner and be skilled in effective telephone communication techniques.
  • An approachable and positive personality is essential.
  • Must be able to handle the frustrated and pleasant sponsor or donor with best-in-class service.
  • Ability to build meaningful collaborative relationships with peers and support staff to better support our sponsors and donors.
  • A “give service” and positive attitude is vital.
  • Detail-oriented and must have good organization skills.
  • Strictly observe confidentiality and strong ethics with respect to all beneficiary information/financial and other organizational data.
  • Comply with and ensure adherence to the agency’s policies, safety and security protocols and child safeguarding norms and guidelines by self as well all stakeholders both internal and external.
  • Promote diversity and inclusion, value other cultures, and demonstrate respect while relating with all organizational constituents irrespective of their race, color, faiths, gender, sexual orientation, age, caste, disabilities, experiences, beliefs and ethnicity.

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