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POSITION SUMMARY

The Product Owner position is critical to the design and delivery of core systems to support the organization. This person must possess sharp product and design sense as well as the ability to identify high value user and customer needs, differentiation opportunities and have a history delivering products that users and customers love. This role must be able to thrive and succeed in a diverse environment and not be hindered by ambiguity or competing priorities. As the primary conduit between IT and the business, this person must be able to prioritize product functionality to ensure the team is focusing on the most critical features in an incremental and linear fashion. The Product Owner must understand the definition of minimum marketable features and minimum viable products. Maturity, strong business judgment, a customer-centric mindset, negotiation skills, ability to influence and analytical talent are essential to succeed in this role.

ROLES & RESPONSIBILITIES

• Responsible for innovation and end-to-end launch of products.
• Provide flexible and scalable operational solutions that cost effectively support nonprofit sponsorship, donor stewardship, fundraising activities, and field support.
• Collaborates with global partners to co-develop a roadmap and drive products and features from concept to launch.
• Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
• Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization.
• Works with user-focused departments to define the self-service user experience, support and monitoring for sponsors, donors, and families.
• Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance criteria.
• Prioritizes and maintains the sprint backlog for assigned products, balancing the requirements of stakeholders.
• Leads the product functional design process based on an intimate knowledge of the users and technology.
• Defines and executes go-to-market plan, working to ensure that marketing, operations, customer care and field agencies have what they need to be successful.
• Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment.
• Strictly observe confidentiality and strong ethics with respect to all beneficiary information/financial and other organizational data.
• Comply with and ensure adherence to the agency’s policies, safety and security protocols and child safeguarding norms and guidelines by self as well all stakeholders both internal and external.
• Promote diversity and inclusion, value other cultures, and demonstrate respect while relating with all organizational constituents irrespective of their race, color, faiths, gender, sexual orientation, age, caste, disabilities, experiences, beliefs and ethnicity.

QUALIFICATIONS & SKILLS

• Experience as a product owner managing 1 or multiple backlogs
• Fundamental experience with technology and software development
• Experience operating in an Agile environment to deliver quality products rapidly
• Ability to work successfully in cross-functional teams and facilitate decision making
• Possess strong decision making and prioritization skills
• Strong leadership and excellent interpersonal skills
• Experience using product development / product management tools
• Vendor management experience
• Agile certification – preferred
• BA/BS or equivalent experience