Global Director of Infrastructure and Operations

this position is no longer available

To apply, email your résumé to:

Children International
2000 East Red Bridge Road
Kansas City, MO 64131

Title: Global Director of Infrastructure & Operations
Reports to: VP of IT
About Children International

Children International is a nonprofit humanitarian organization working to eradicate poverty around the world. At CI, we believe that every child matters and that it is simply unacceptable that over a billion children live in poverty. The CI approach is to invest in our kids and youth by providing a safe place, a caring team and a path out of poverty through programs in health, education, empowerment and employment. We provide this support for nearly 220,000 children in 13 agencies working in 10 countries around the world.

The work Children International does on behalf of children in poverty is funded primarily through a one-to-one sponsorship model. We are transforming our funding model to dramatically increase the support we provide our kids. Additionally, we are taking our programs from good to great by elevating our people systems and practices worldwide. That’s where you come in.

Position summary

How would you like to use your leadership skills and expertise to support our vision to bring people together to end poverty for good? The Global Director of I&O oversees delivery of all third-party and internally managed IT infrastructure, operations, and data ecosystem supporting business processes and services across our Kansas City Global Support Center and agencies and community centers located in Little Rock, AR, Latin America, Asia, and Africa.

Do you like to achieve effective delivery of IT services through the management and orchestration of people, products, providers and processes? The Global Director of I&O takes the lead in developing a partnership with the business and a strong service culture globally, while also leveraging emerging technologies. Let’s talk!


  • Build consensus and commitment between IT, agencies, and business units for achieving CI’s global vision through strategic and tactical plans.
  • Understand business drivers and needed capabilities of future and current state, advocating and augmenting the principles of IT strategies, technology trends, and practical application of existing, new, and emerging technologies to enable and support CI globally.
  • As a member of the IT Enterprise Architecture (EA) Committee, consult, design and direct the governance activities associated with ensuring global solutions architecture assurance and compliance.
  • In partnership with IT leadership team, define, manage, and consult on evaluation and implementation of global I&O shared services solutions needed to support CI globally.
  • Meticulously manage the transformation involved in maturing/improving global technology capabilities.

Personal Characteristics & Qualifications

  • Bachelor's in computer science, information systems, business administration or related field, or equivalent work experience.
  • Ten or more years of experience in IT; minimum five years of experience in leadership
  • Minimum five years of experience in IT solution development disciplines including technical architecture and data ecosystems; Microsoft depth of expertise required
  • Demonstrated experience replacing on-premises solutions with cloud and hybrid cloud solutions
  • Solid understanding of strategic planning and roadmaps, new and emerging technology trends, and the practical application of solutions to enable new and evolving business capabilities and operating models
  • Experience providing advice and guidance to agile project teams on opportunities, impact and risks, including taking account of technical and architectural debt
  • Exposure to multiple, diverse technologies and processing environments
  • Demonstrated experience in leading diverse teams
  • Experience collaborating and interacting with global business leadership preferred
Knowledge and Skills
  • Exceptional interpersonal skills, including teamwork, facilitation and negotiation
  • Strong leadership skills
  • Excellent strategic and tactical analytical and technical skills
  • Excellent planning and organizational skills; demonstrated ability to develop and execute strategic resource plans and roadmaps
  • Strong vendor management skills; managed services vendor management skills preferred
  • Excellent verbal and written communication skills, including the ability to explain IT concepts and technologies to business leaders and business concepts to IT and PMO staff
  • Knowledge of all components of an enterprise technical architecture
  • A distinctive blend of business, IT, financial and communication skills
  • Strong business acumen, including ability to absorb and apply industry, domain-specific knowledge of the enterprise and its business units to understand drivers and issues enterprise wide
  • Ability to define and build distributed, shared services support models preferred

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