Director of Business Transformation

To apply, email your résumé to:
resume@children.org.

Or mail to:
Children International,
Attn: Human Resources
2000 East Red Bridge Road
Kansas City, MO 64131

Title: Director of Business Transformation

Reports to: Chief Operating Officer
About Children International

Children International is a nonprofit humanitarian organization working to eradicate poverty around the world. At CI, we believe that every child matters and that it is simply unacceptable that over a billion children live in poverty. The CI approach is to invest in our kids and youth by providing a safe place, a caring team and a path out of poverty through programs in health, education, empowerment and employment. We provide this support for 250,000 children in 13 agencies working in 10 countries around the world.

The work Children International does on behalf of children in poverty is funded primarily through a one-to-one sponsorship model. We are transforming our funding model to dramatically increase the support we provide our kids. Additionally, we are taking our programs from good to great — and in order to reach our goal of the number of kids we serve by 2025, we need to elevate all of our people systems and practices worldwide. That’s where you come in.

Position summary

This role will provide the vision, expertise and leadership needed to drive strategy deployment, business transformation and continuous improvement globally for Children International. By working closely with the senior leadership team, this role will serve as change agent, internal consultant, mentor and facilitator, challenging conventional wisdom and demonstrating successful application of lean methodology in the development of organizational capability and capacity building to deliver on strategic goals. This position will provide leadership for change management initiatives, lean coaching, global lean initiative support, and enterprise-level project management as needed.

Reporting to the COO, this person along with the VP of Information Technology, the VP of Global Finance, the Director of CU&I and the Director of Sponsor Services will actively participate on the Operating Committee. The position will manage a team of continuous improvement resources and facilitate the review of pipeline activities to prioritize and evaluate progress on initiatives globally. Ideally, this person is lean or six sigma certified and must have experience with deploying aspects of large-scale business transformation projects.

Responsibilities

Responsible for leading the strategy deployment process across the organization. This includes regularly resetting the future state vision, facilitating the development of the capability-building roadmaps, coaching the charter and team development processes, and facilitating the regular update process to ensure alignment across the organization and drive results.

Serves as a facilitator of key business process change and ensures outcomes are met. Has a lens for business process redesign and prioritizes key initiatives/projects based on potential business impact. Coaches the leadership team and individual contributors in lean principles, strategy deployment, communication and change management.

Engages with the senior leadership and their staffs to ensure alignment in capability building. Serves as a “connector of the dots” across the organization for capability development, alignment on integrated process development and project prioritization.

Partners with the members of the Operating Committee in the development of the metrics of success and dashboard for monitoring progress, resource alignment and allocation, skill gaps/training identification, priority alignment and future staffing needs/skills. Keeps the enterprise-wide project portfolio (active and queue) including the strategy-deployment roadmaps and other non-business unit managed work.

Trains and coaches lean approaches to learning and continuous improvement including lean experiment building and pivot decisions. Experience with lean tools, management infrastructure approaches and behaviors needed to facilitate change. Facilitates Kaizen events or other change forums to develop new process and capabilities. Coaches lean resources and manages external partnerships providing lean support. Develops or facilitates training across the organization.

Directs completion of large-scale and multi-faceted transformation projects. Responsible for coordination of all resources assigned to the project. Fully responsible for large projects and or multiple concurrent moderate-sized projects.

Personal characteristics & qualifications:
  • 10+ years of experience in business process design / continuous improvement. They are the ultimate “change agent’ who has the Lean and/or Six Sigma certification/application experience, the deployment piece, the internal/external consulting piece, and knows how to deliver in multiple cross divisional roles.
  • Articulate communicator with excellent interpersonal and influencing skills.
  • Ability to collaborate and drive difficult decisions among business partners.
  • English/Spanish bilingual preferred.
  • Experience managing large cross-divisional projects.
  • Experience in strategy deployment and lean thinking.
  • Process and detail oriented. Problem identifier and solver.
  • Strong facilitator.
  • Continuous learner seeking insights from external experts.
  • Proven people leadership, development, training and management skills.
  • Bachelor’s degree (BA, BS) – in business/finance, engineering, or related field.
  • MBA, a plus, but not required.
  • Lean Six Sigma Black Belt / Lean Sensei, a plus, but not required.