Children International and Microsoft Collaborate to Digitize Health System Strengthening Tools and Improve the Quality of Health Care

Media contact

Christina Becherer
Global Director, Strategic Partnerships

cbecherer@children.org

KANSAS CITY, Mo. (January 6, 2023) – Children International partnered with Microsoft’s Tech for Social Impact team and skilled volunteers from across the company to participate in the annual “Hack for Good,” a program designed to leverage Microsoft’s expertise for nonprofits. This pro-bono program enables Microsoft employees to dedicate one week or more to creating bespoke digital tools and solutions for nonprofits. This support is often critical in determining whether a nonprofit chooses to adopt new technology or optimize existing systems due to limited resources.

The shared goal of this Hack for Good project was to digitize Children International’s “Community Scorecard.” The Community Scorecard — first implemented in Children International’s Dominican Republic and Guatemala local offices in 2018 — is an instrument used to report, track and measure data from the organization’s health care programs.

“Microsoft is fortunate to partner with Children International in digitizing its key health equity initiative. Their insight into the context of the use cases and existing challenges helped us understand where technology could provide value.”
— Michael Tjalve, Director of Innovation, Tech for Social Impact at Microsoft

The Scorecard methodology is an inclusive community-driven approach to strengthen health care systems. Children International partners with local health care providers to provide health services to underserved communities.

Children International community health care services in Manila, Philippines.

The current Scorecard primarily measures quality of care, availability of medical staff, availability of medicines and supplies, and community involvement and participation. The digitized version will capture the same data but include even more information while eliminating human error for inputting data into the nondigitized version.

The digitized version of the Scorecard will be able to create visualizations and illustrate global trends. After a brief training session, community members (e.g., cross-sector partners and local governments, health care providers, Children International field staff and peer organizations) will be able to input data from individuals receiving health care in the service area. The data then can be reviewed in real-time from different global locations, enabling key stakeholders to access the information while strengthening data-driven decision making, transparency and accountability. The data will be more reliable, clearer and easily digestible.

As Michael Tjalve, Director of Innovation, Tech for Social Impact at Microsoft further explains, “We co-designed a solution that collects data about the key Community Scorecard indicators locally at the clinics without needing a cellphone connection.

Pictured is a mock-up of the dashboard.

“Based on a data model, the solution ensures consistent capture and use of data as it flows through the system and into the reporting component where a data visualization dashboard empowers staff to quickly get actionable insights about progress at individual clinics within a region and across regions, highlighting trends and outliers in the data.

“We’re looking forward to seeing this solution deployed for data-driven decision-making in a way that scales globally while improving lives and communities locally.”

Nine countries (Colombia, the Dominican Republic, Ecuador, Guatemala, Honduras, India, Mexico, the Philippines and Zambia) have implemented the original Community Scorecard with Children International. In 2021 alone, 18 clinics within these countries participated in the Social Accountability program and reached 242,192 people. With the support of the new digital tool, Children International will grow this program significantly, making it available to more communities.

“We are deeply grateful to the Microsoft volunteers for helping us digitize how we collect, track and analyze data used to improve health care for disadvantaged children and families around the world.
These tools will not only enable us to better understand regional and global health trends and respond to needs where we work, but this Hack for Good also has potential to help us strengthen other systems beyond health care, such as education and youth employment in a digital world.”
— Susana Eshleman, President and CEO of Children International

Who is Children International?

Children International, based in Kansas City, Missouri, USA, is a child and youth development organization working to help end the cycle of generational poverty. Through a long-term, customized approach, Children International supports children and youth for the first two decades of their lives, providing access to information and inspiration in the areas of health, education, empowerment through life skills, and employment. When equipped to transform their own lives, young people also transform their families and communities, and as a result, multiply good in the world. For more information, go to www.children.org.

Microsoft’s Tech for Social Impact team, part of Microsoft Philanthropies, is dedicated to empowering every nonprofit and international development organization to accelerate social impact. We bring together the best of Microsoft including cloud technology grants and discounts, Microsofts vast ecosystem of partners, and industry-specific solutions through Microsoft Cloud for Nonprofit. Learn more at www.microsoft.com/nonprofit.

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