Account Manager - Middle Donor

this position is no longer available

To apply, email your résumé to:
resume@children.org

Or mail to:
Children International,
Attn: Human Resources
2000 East Red Bridge Road
Kansas City, MO 64131

Title: Account Manager - Middle Donor

Reports to: Manager Middle Donor Program
About Children International

Children International is a nonprofit organization working to eradicate poverty around the world. At CI, we believe that every child matters and that it is simply unacceptable that over a billion children live in poverty. The CI approach is to invest in our kids and youth by providing a safe place, a caring team and a path out of poverty through programs in health, education, empowerment and employment. We provide this support for 250,000 children in 13 agencies working across 10 countries around the world.

The work Children International does on behalf of children in poverty is funded primarily through a one-to-one sponsorship model. We are transforming our funding model to dramatically increase the support we provide our kids. Additionally, we are taking our programs from good to great by elevating our people systems and practices worldwide. That’s where you come in.

Position summary

The Global Philanthropy team at CI is in the process of building a robust Middle Level Donor Engagement team. The primary responsibility of the Account Manager will be to initiate, develop and cultivate relationships with a group of 600-800 mid-level donors and sustain the relationship by taking them through a journey of discovery and engagement with the mission of CI. Please note - the ability to confidently engage with donors via phone and email correspondence is critical as middle donor account managers will not meet face to face.

This Kansas City-based position will report to the Manager - Middle Donor Program and together the team will focus on offering excellent donor experience, increasing the life-time value and year-over-year retention of donors, and generating leads for major donor prospects.

The ultimate goal is to raise resources and maximize the yield to the mission of CI to help ensure every child in our program is healthy, educated, empowered and employed.

Responsibilities

You will be responsible for meeting the annual revenue goal, increasing the number of giving donors, increasing year-over-year giving level, reactivating lapsed donors and moving donors up the value chain to become major donors.

Specific functions and responsibilities include:
  • Manage a high volume of accounts with a focus on quality communications and strategic engagement.
  • Confidently engage with donors via phone and email correspondence. (Phone skills are critical to this position as most of the donor cultivation activities will take place over the phone with donors.)
  • Maximize the use of a CRM system: Review and keep the donor file current, and manage the movement of the donors from your account to mass (if they don't qualify as mid-donor) and to major donor pool (if they have more giving capacity) based on the approved protocol and processes.
  • Manage the end-to-end relationship - identify and track appropriate engagement strategies (moves management) based on the nature and level of giving - cultivating donors toward their full giving potential. 
  • Facilitate a seamless transition of current mid-donors into the major donor category and introduce them to the appropriate regional development officer.
  • Develop long-term relationships with the donors through personal interaction, and as appropriate leverage their current network to identify new mid or major donor prospects.
  • Meet and exceed the annual fundraising goal.
Personal characteristics & qualifications:
  • Impeccable communications skills with a focus on engaging virtually with donors.
  • Capacity to effectively ask questions/listen to donors and translate this into effective moves management.
  • Strong sales and business acumen to influence thinking, and calling to action for people representing a wide spectrum of lifestyles, cultures, beliefs and races.
  • Account management experience - manage assigned donor base systematically and efficiently to ensure fundraising potential is reached. 
  • High degree of comfort using CRM and other tools available for donor cultivation.
  • Possess a passion for children and youth and be committed to making a difference in the world.
  • A minimum of four years of work experience in the areas of donor development, sales, fundraising, client management, customer service or other related field. (The work experience must demonstrate the ability to work well with and influence donors/customers.)
  • Ability to speak in Spanish is a plus.