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Position summary

As the leader of the Product Management Organization, the Director of Product Management must possess sharp product and design sense as well as the ability to identify high value user needs, customer needs and differentiation opportunities. This person must also have a track record of delivering products that users and customers love. This role requires someone who must be able to thrive and succeed in a diverse environment and not be hindered by ambiguity or competing priorities. This means you are not only able to lead a team to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. Maturity, strong business judgment, a customer-centric mindset, negotiation skills, ability to influence and analytical talent are essential to succeed in this role.

As an arm of the overall IT governance function, this position requires daily interaction with internal teams to identify and lead product development efforts and functionality that will help deliver on the global strategy of the organization. You will manage a team that acts as the central resource and driving force for the organization's products/programs/portfolios and structured work efforts. This role ensures that the work of the PMO adds value globally, is relevant to the global strategy of the organization, and meets the goals set for the organization by executive management.

Responsibilities

• Lead team, peers and dotted line relationships through the project lifecycle to deliver development efforts.
• Regularly interact across functional areas with senior management or executives to ensure unit objectives are met. The ability to influence thinking and gain acceptance of others in sensitive situations is important.
• Influence and drive continuous improvement of product/solution development lifecycle process, practices and initiatives.
• Collaborate with business line managers on cross-domain initiatives; track and mitigate product risks, roadmap plans, and detailed specifications.
• Engage with multiple business stakeholders to ensure clear and concise documentation of planned features as epics and user stories.
• Collaborate with engineering, marketing, program and data analytics teams to ship new, impactful platform capabilities that accelerate our time to value.
• Drive collaboration with the team by facilitating workshops and activities, aligning team members on project outcomes, bringing clarity where there is ambiguity, and keeping everyone aligned throughout delivery.
• Grow and support a talented team of Product Managers who take pride in delivering high-quality high-impact products.
• Influence and drive continuous improvement of product/solution development lifecycle processes, practices and initiatives.
• Expected to assess appropriate trade-offs to optimize customer experience, time-to-market, and to clearly communicate goals, roles, responsibilities, and desired outcomes to internal stakeholders and remote teams.
• Build and maintain relationships with senior leadership and key stakeholders, and act as a trusted advisor.
• Define, manage and direct the needed end-to-end PMO work effort, which includes leveraging best practices and techniques in identifying, quantifying and tracking the realization of expected benefits defined in business cases.
• Build consensus and commitment for achieving the organization’s vision.
• Work with your Product Management team to define and drive product strategy, identifying key outcomes and success metrics.