Account Specialist

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Title: Account Specialist
Reports to: Manager of Sponsor Administration
About Children International

Children International is a nonprofit humanitarian organization working to eradicate poverty around the world. At CI, we believe that ending poverty starts with children. Without help, children in poverty become adults in poverty. Our vision is to bring people together to put an end to that through programs focused on health, education, empowerment through life skills and, ultimately, employment. Ours is a unique, long-term, customized approach that allows us to stay with our children for the first two decades of their lives. We’re in it for the long haul because we know that the children we support in 10 countries around the world deserve a fighting chance.

Children International’s work is made possible by generous and caring sponsors, donors, corporations, more than 4,000 dedicated volunteers and approximately 1,200 employees. To ensure our programs give children the best possible chance of breaking the poverty cycle, we are elevating our practices for growing our people talent worldwide. That’s where you come in.

Position summary

This position will fulfill sponsor requests by evaluating written correspondence and following processing guidelines, which includes encoding payments on sponsor accounts while meeting standards for production and accuracy. A successful candidate must be able to maintain sponsor accounts by troubleshooting incorrect records and communicating with employees in various departments to ensure accuracy. This position will also be responsible for protecting the sponsors’ PCI data by adhering to PCI guidelines, verifying data entry results, reporting work processed, accounting for all items, proofing correspondence to sponsors, and releasing sponsor correspondence to the proper departments for additional processing. Other duties include general filing and sorting.


Payment Processing
  • Recording monthly sponsorship donations on accounts.
  • Applying non-sponsorship payments to accounts.
  • Processing large dollar donations and routing for special handling and acknowledgment.
New Account Set Up & Maintenance
  • Setting up new accounts via web, vendor downloads or Sponsor Information Forms (SIF’s).
  • Updating accounts (i.e., address updates, return mail statuses, etc.)
  • Identifying and adding children to sponsorship record based on sponsor request
Sponsor Correspondence
  • Reviewing sponsor correspondence for appropriate content.
  • Creating tracking label for accurate distribution to children.
  • Reviewing packages and determining if they can be forwarded, donated or returned.
Data Integrity
  • Processing ACS (credit card) and APS (bank account) charges while maintaining PCI compliance.
  • Following PCI compliance regulations from receipt to destruction of the document and maintaining documentation of PCI details.

Personal Characteristics & Qualifications

  • Well-developed and accurate keyboard skills for both alphabetic and numeric data entry.
  • Ability to adapt to changing duties.
  • Attention to detail.
  • Ability to meet production and accuracy standards.
  • Team player.
  • Excellent time management skills.
  • Critical thinker.
  • Strictly observe confidentiality and strong ethics with respect to all beneficiary information/financial and other organizational data.
  • Comply with and ensure adherence to the agency’s policies, safety and security protocols and child safeguarding norms and guidelines by self as well all stakeholders both internal and external.
  • Promote diversity and inclusion, value other cultures, and demonstrate respect while relating with all organizational constituents irrespective of their race, color, faiths, gender, sexual orientation, age, caste, disabilities, experiences, beliefs and ethnicity.
  • Proficient in MS Word, Excel, and Outlook.
  • Excellent verbal and written communication skills required.
  • College degree preferred.

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