Operations Specialist

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Reports to: Director of Operations
Strategy and Support

About Children International

Children International (CI) is a global nonprofit that delivers child and youth development programming to break the cycle of generational poverty. Through a long-term, customized approach, we serve young people in 10 different countries around world for the first two decades of their lives. By providing access to health care, education, positive role models, and the life and job skills they need to become sustainably employed adults, we are empowering and equipping our participants with opportunities to improve their own lives, while transforming their families and communities. We are in it for the long haul, because we know that the nearly 218,000 children and youth we support around the world deserve a fighting chance.

Children International’s work is made possible by generous and caring sponsors, donors, corporations, nearly 3,800 dedicated volunteers and approximately 1,300 employees. To ensure that our programs continue giving children and youth the best possible chance to break free from poverty, we are growing our people talent worldwide. That’s where you come in.

POSITION SUMMARY

The Operations Specialist is a member of the Global Programs and Operations (GPO) department and works to develop and implement strategies to address complex operational needs. The position collaborates closely with a diverse set of stakeholders, both across different departments in headquarters and with teams in the field, to ensure alignment with the goals of the broader organization. This role is ideal for someone passionate about combatting global poverty and interested in developing and implementing a wide variety of operational solutions.

RESPONSIBILITIES

Assist in creating and implementing a set of global standards for field-facing guidance from headquarters; develop tools and resources to support stakeholders across headquarters to align their guidance to these standards.
Lead engagements with field staff to diagnose common execution challenges; develop global solutions and/or enable local innovation.
Develop communication products to support effective implementation of headquarters priorities in the field; shape the GPO internal communications strategy to be responsive to stakeholder needs across the organization.
Develop tools and guidance to support an annual planning, budgeting and reporting cycle that enables field leaders to effectively manage local resources to achieve key objectives.
Represent GPO in coordination forums with other headquarters stakeholders, adapting GPO and field priorities into language that will resonate across the organization while ensuring GPO and field teams deliver on the needs of other departments.
Lead special projects assigned by the VP of GPO, which may relate to acting as the business owner for new IT tool development, opening new country offices and filling short-term operational gaps.

PERSONAL CHARACTERISTICS & QUALIFICATIONS

Minimum of two years of experience in a nonprofit organization or business. Project and organizational management experience is preferred but not required
A bachelor's degree or equivalent years of experience
Strong analytical skills and clear communication abilities, both orally and in writing
Ability to thrive in a fast-paced environment, learn quickly, and develop innovative solutions
Excellent organization, management, and follow-through skills
Strong oral and written English skills required. Proficiency in Spanish preferred
Strong collaboration skills and the ability to engage with diverse groups
Demonstrated vision and commitment to supporting social service and/or humanitarian causes

ORGANIZATIONAL POLICIES

Strictly observe confidentiality and strong ethics with respect to all beneficiary information/financial and other organizational data.
Comply with and ensure adherence to the organization’s policies, safety and security protocols and child safeguarding norms and guidelines by self as well all stakeholders both internal and external.
Value other cultures, and demonstrate respect while relating with all organizational constituents irrespective of their race, color, faiths, gender, sexual orientation, age, caste, disabilities, experiences, beliefs, and ethnicity.