Operations Specialist

POSITION SUMMARY

The Operations Specialist is a member of the Global Programs and Operations (GPO) department and works to develop and implement strategies to address complex operational needs. The position collaborates closely with a diverse set of stakeholders, both across different departments in headquarters and with teams in the field, to ensure alignment with the goals of the broader organization. This role is ideal for someone passionate about combatting global poverty and interested in developing and implementing a wide variety of operational solutions.

RESPONSIBILITIES

• Supports the management of operational guidance and strategic communication to field teams to enable implementation of GPO priorities
• Supports the execution of GPO operations priorities in the field through targeted engagements with field practitioners
• Supports annual planning, budgeting, and reporting exercises for the field and ensures alignment to broader organizational priorities
• Supports scaling of the Child Path Model, CI’s next generation theory of change, by participating in project workstreams and coordination forums
• Supports GPO alignment with other departments (Revenue and Growth, Talent Growth, IT, Finance, and Transformation) by representing GPO in coordination forums
• Contributes to or leads special projects assigned by the VP of GPO, which may relate to organizational expansion, filling short-term operational gaps, and improving operational effectiveness across GPO

PERSONAL CHARACTERISTICS & QUALIFICATIONS

• Minimum of two years of experience in a nonprofit organization or business. Project and organizational management experience is preferred but not required
• A bachelor's degree or equivalent years of experience
• Strong analytical skills and clear communication abilities, both orally and in writing
• Ability to thrive in a fast-paced environment, learn quickly, and develop innovative solutions
• Excellent organization, management, and follow-through skills
• Strong oral and written English skills required. Proficiency in Spanish preferred
• Strong collaboration skills and the ability to engage with diverse groups
• Demonstrated vision and commitment to supporting social service and/or humanitarian causes

THIS POSITION’S CONTRIBUTIONS WILL BE EVALUATED BY:

• Successfully meeting the recruitment and development key TG metrics such as time to fill positions, post-training impact surveys
• Participation and engagement of leaders and staff with our CI Academy
• Satisfaction indicators from leaders and staff regarding development and recruitment
• Value added partnership with regional and local TG business partners
• Strategic and innovative contributor to our global TG strategy and implementation

ORGANIZATIONAL POLICIES

• Strictly observe confidentiality and strong ethics with respect to all beneficiary information/financial and other organizational data.
• Comply with and ensure adherence to the organization’s policies, safety and security protocols and child safeguarding norms and guidelines by self as well all stakeholders both internal and external.
• Value other cultures, and demonstrate respect while relating with all organizational constituents irrespective of their race, color, faiths, gender, sexual orientation, age, caste, disabilities, experiences, beliefs, and ethnicity.

OVERALL DECISION MAKING & SUPERVISION

• This position requires moderately difficult decision-making requiring judgement in resolving issues.
• This position operates with general supervision.

JOB INFORMATION

• Department: Global Programs and Operations
• Reports to: Director of Operations Strategy and Support