If you’re not sure whether you’ve set up MyCI or cannot remember the email address used at the time your account was created, click over to the “Create account” tab. Enter your account number and last name, then follow the steps to set up your account or reset your password. Are you a new sponsor? Look for an email with your account number letting you know when it's time to create an online account.* Reach out to our Care Team for help.
*Please be aware it can take a few days up to a week depending upon weekends and holiday timing.
Have questions or need some help? Good news: We’d love to talk with you!
Sorry we missed you!
Our live chat isn’t available right now (check out our hours below). But you can send us an email at children@children.org. Or you can check out our Frequently Asked Questions section to find a quick answer.
