Manager of Face-to-Face Acquisition

this position is no longer available

To apply, email your résumé to:
resume@children.org

Children International
2000 East Red Bridge Road
Kansas City, MO 64131

Title: Manager of Face-to-Face Acquisition

Reports to: Director of Marketing

About Children International

Children International is a nonprofit humanitarian organization working to eradicate poverty around the world. At CI, we believe that every child matters and that it is simply unacceptable that over a billion children live in poverty. The CI approach is to invest in our kids and youth by providing a safe place, a caring team and a path out of poverty through programs in health, education, empowerment and employment. We provide this support for 250,000 children in 13 agencies working in 10 countries around the world.

The work Children International does on behalf of children in poverty is funded primarily through a one-to-one sponsorship model. We are transforming our funding model to dramatically increase the support we provide our kids. Additionally, we are taking our programs from good to great by elevating our people systems and practices worldwide. That’s where you come in.

Position summary

The Manager of Face to Face Acquisition will be responsible for leading the development and execution of marketing strategies and fundraising plans that align with overall goals for acquisition through face-to-face/canvassing channels. The Manager will lead cross-functional teams to develop and maintain current channels for canvassing.

Responsibilities

Management

Provide daily management of external vendors contracted to assist with execution of the face-to-face acquisition strategy to ensure all campaigns are on track, implementing any changes where necessary.
Develop face-to-face channel strategy, which includes working with partners on recruitment materials, fundraiser training approach and delivery in addition to channel offers and campaigns to meet fundraising targets.
Monitor channel KPIs to manage overall performance to meet or exceed revenue and profitability targets.
Manage internal communications regarding any supporter complaints or queries.
Act as a liaison between Children International and our partners.
Provide oversight and project management skills to track information to and from vendors, including costs, invoices, clawbacks, and results analysis.
Manage face-to-face donor complaint process in partnership with Supporter Care Team.
Provide creative input where applicable and make recommendations for changes to optimize ROI.

Stewardship

Collaborate with internal departments on systems, gift processing, call center support, reporting and complaint process to support the fundraising campaigns through face to face channels.
Create and coordinate briefings for vendors and/or internal staff and offices for face-to-face campaigns.
Develop new acquisition marketing collateral for face-to-face vendors, using the developed proposition and key brand messages.
Provide necessary information to outside vendors, creative services, production and the digital team to execute the agreed upon strategy and continuously review to ensure this information is fresh, on brand and successful.
Maintain a working knowledge of the current best practices in face-to-face fundraising.

Budget

Budget responsibility for all activities from face-to-face channel.
Monitor the face-to-face expense budget while reporting on a monthly basis of any changes and/or deviations.
Assist with monthly financial and results forecasting and reporting.
Maximize supporter income through initial stages of the donor lifecycle, which includes acquisition of new donors/sponsors through face-to-face interactions, welcome and early retention.

Other

Manage collateral communication streams where necessary and ad-hoc projects as assigned.
Other responsibilities as requested by manager.

Personal Characteristics & Qualifications

Bachelor’s degree in Marketing, Business or related field.
Face-to-face fundraising and monthly giving experience, including managing fundraising canvassing vendors or experience managing a face-to-face fundraising canvass at the regional or national level.
3-5 years of experience in marketing or channel management.
Deep organizational skills and ability to manage diverse teams in a fast-paced environment.
Financial management skills.
Ability to think critically and propose technical and functional solutions for channel partners.
Proven ability to work creatively and analytically in problem-solving scenarios.
Excellent communication (written and oral) and interpersonal skills.
Able to set clear goals and monitor progress against the goals.
Proficient in Microsoft Office, especially Excel.
Ability to analyze data sets and translate findings into action.
Position will require at least 25% or more travel. Position can work out of Children International Headquarters in Kansas City, MO or work remotely.
Knowledge of Salesforce is a plus.

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