To apply, email your résumé to:
resume@children.org.
Or mail to:
Children International,
Attn: Human Resources
2000 East Red Bridge Road
Kansas City, MO 64131
Children International is a nonprofit organization working to eradicate poverty around the world. At CI, we believe that every child matters and that it is simply unacceptable that over a billion children live in poverty. The CI approach is to invest in our kids and youth to grow up healthy, educated, employed and empowered to break the cycle of poverty and become positive agents of change in their communities.
Today, Children International directly invests in more than 280,000 children and youth through 13 agencies in 10 countries across the globe. In addition, about 1,400 mission-driven employees around the world and about 8,000 volunteers help our kids overcome poverty. The person we are seeking as our Contact Center Trainer will be capable of developing and implementing training plans for new and existing contact center employees. These efforts along with those of our global team will help deliver on our goal of directly serving 1,000,000 children and youth by 2025.
The work Children International does on behalf of children in poverty is funded primarily through a one-to-one sponsorship model. We are transforming our funding model to dramatically increase the support we provide our kids. Additionally, we are taking our programs from good to great by elevating our people systems and practices worldwide. That’s where you come in.
In this influential management position, you will discover that we address global poverty at the root level by working directly with children and youth around the world. We believe that children and youth are the single best answer to breaking the cycle of poverty, especially generational poverty. Our approach is far more than poverty alleviation. We focus on developing and delivering programs based on four pillars: health, education, empowerment and employment. This holistic approach, delivered in community centers around the world by an amazing team, really works.
As a key member of the Care Team, the trainer develops, assesses and implements training programs for new and existing Care Team Ambassadors; equips Care Team Ambassadors with needed skills and a deep understanding of organizational strategies and brand; inspires Care Team Ambassadors to reach their potential and support organization’s mission in contributor interactions; is a member of the Care Team Quality Assurance Team; assists with the coaching of Care Team Ambassadors to deliver personal and effortless experiences that WOW contributors.
This position is critical to the future of Children International. It promises to be challenging – but you'll see the reward of the job in the eyes of the youth who graduate from our programs, and in the gratitude of the employees who have grown and developed to make it happen. If your heart is beating a little faster at this point, you could be the person we are looking for.
