To apply, email your résumé to:
2000 East Red Bridge Road
Kansas City, MO 64131
Children International is a nonprofit humanitarian organization working to eradicate poverty around the world. At CI, we believe that every child matters and that it is simply unacceptable that over a billion children live in poverty. The CI approach is to invest in our kids and youth by providing a safe place, a caring team and a path out of poverty through programs in health, education, empowerment and employment. We provide this support for 220,000 children in 13 agencies working in 10 countries around the world.
The work Children International does on behalf of children in poverty is funded primarily through a one-to-one sponsorship model. We are transforming our funding model to dramatically increase the support we provide our kids. Additionally, we are taking our programs from good to great by elevating our people systems and practices worldwide. That’s where you come in.
Children International is looking for highly skilled technical candidates to help innovate, build, and support software solutions worldwide and help break children out of the cycle of poverty. The Application Support Specialist role will help end users with the operation and functionality of software applications purchased and developed. This role will work closely with the business, with tier 1 support, with tier 3 support, and with additional IT resources as necessary to diagnose and solve issues. This role represents an important link between the business units and IT.
The Application Support Specialist role will be responsible for monitoring service request ticket queues, investigating software application problems using basic technical and software development skills, diagnosing root causes, monitoring work queues to track solution progress, and providing solution options.
Key software systems supported include the CI web site, Dynamics 365 implementations, legacy CRM applications, and various reporting systems.
Key software systems supported in the field include child data management systems, medical records systems, reporting systems, data transmission systems, and centrally hosted systems used by the field.
Queue monitoring systems include Jira, Planview, and new global ticketing systems. Sound interesting? Let’s talk!