To apply, email your résumé to:
resume@children.org
Children International
2000 East Red Bridge Road
Kansas City, MO 64131
Children International is a nonprofit humanitarian organization working to eradicate poverty around the world. At CI, we believe that every child matters and that it is simply unacceptable that over a billion children live in poverty. The CI approach is to invest in our kids and youth by providing a safe place, a caring team and a path out of poverty through programs in health, education, empowerment and employment. We provide this support for 220,000 children in 13 agencies working in 10 countries around the world.
The work Children International does on behalf of children in poverty is funded primarily through a one-to-one sponsorship model. We are transforming our funding model to dramatically increase the support we provide our kids. Additionally, we are taking our programs from good to great by elevating our people systems and practices worldwide. That’s where you come in.
Children International is looking for highly skilled technical candidates to help innovate, build, and manage software solutions worldwide and break children out of the cycle of poverty. The Tier 2 Application Support role will provide application troubleshooting and support to the organization to minimize service disruption and facilitate efficient operations. This role will work closely with the business, with tier 1 support, with tier 3 support, and with additional IT resources as necessary to diagnose and solve issues. This role represents an important link between the business units and IT.
The Tier 2 Application Support role will be responsible for monitoring service request ticket queues, investigating software application problems using basic technical and software development skills (.NET programming, JavaScript, html/css), diagnosing root causes, monitoring work queues to track solution progress, and providing solution options.
The Tier 2 Application Support role will also be responsible for managing application inventory and lifecycle information for all supported custom applications, and for updating service catalogs and system lists appropriately. Key headquarters software systems supported include (but are not limited to) the CI website, Dynamics 365 implementations, legacy CRM applications, and SSRS reporting. Key field software systems supported include (but are not limited to) field legacy systems and line-of-business web applications hosted at headquarters and used internationally. Queue monitoring might include systems such as Jira, Track-It, Eclipse, and new global ticketing systems. Sound interesting? Let’s talk!
