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Position summary

The Senior Business Analyst’s primary responsibility is to gather, analyze, document, and validate the needs of our stakeholders across all functional areas. This includes partnering with business to identify and document detailed business needs, engaging with technology, project, and other functional teams to identify and document functional requirements, and designing or selecting solutions that appropriately meet the business needs. This role directly supports projects to enable business capabilities for field locations (agencies and community centers), and support both business and technology driven efforts. Fluency in Spanish is required and this person must be able to travel internationally.

Responsibilities

• Partner with the business to understand and document business requirements.
• Facilitate requirements and design sessions.
• Partner with all impacted teams to define and document functional and system specifications.
• Develop process flows, system flow, and data models using modeling and process tools.
• Work with end-users, project stakeholders, and project and technical teams to produce project charters, scope documents and conceptual design documents.
• Prioritize system and data functionality requirements based on user needs and project constraints.
• Create traceability matrix for business requirement to technical requirements, test cases and UAT.
• Work with vendors and vendor packages to ensure that system requirements are understood.
• Assist with the development of test plans and QA activities.
• Develop presentation materials and conduct presentations to end-users and other stakeholders.
• Must possess a solid technical acumen with the ability to translate information and research into non-technical language as necessary to effectively communicate across teams.
• Review documentation and obtain approvals from impacted teams, stakeholders and impacted end-users.
• Support and partner with the project manager to effectively track progress, identify risks and communicate status to all functional teams and leadership.

Personal Characteristics

Knowledge and Skills

• Ability to determine the appropriate business analyst activities, tools, and techniques necessary to produce, manage, and monitor the BA deliverables within the given project methodology.
• Ability to challenge the status quo to define the real business problem behind the expressed needs to ensure that the solution team is solving the right problem.
• Ability to craft and manage documentation that supports the effective delivery of technology that meets specific business needs.
• Ability to apply appropriate knowledge and techniques necessary to draw out requirements completely and accurately from stakeholders.
• Ability to structure and drive working sessions that promote collaboration, achieve synergy, and accomplish desired outcomes.
• Ability to clearly give and receive information (facts, ideas, perspectives) through verbal, visual and written methods.
• Ability to understand applications or solution of choices and put that into the big picture perspective.
• Apply a business-oriented approach, focused on what can be done to improve the business and business processes.
• Ability to work within iterative project methodologies, developing incremental product definitions and manage change to deliver business value.
• Ability to work in agile/scrum, waterfall and Kanban disciplines.

Core Competencies

• Analytical thinking and problem solving
• Leadership and influencing
• Facilitator
• Negotiator/mediator
• Business knowledge
• Communications skills (both written and verbal)