Internal Communications Manager

This position is no longer available

To apply, email your résumé to:
resume@children.org

Children International
2000 East Red Bridge Road
Kansas City, MO 64131

Title: Internal Communications Manager
Reports to: VP of Marketing & Engagement
About Children International

Children International, a $135 million international humanitarian organization, is seeking a communication strategist to serve as Internal Communications Manager.

In this exciting position, you will help further the work of Children International to address the root causes of poverty in the 10 countries where we operate. This important role will help create and deliver clear, compelling messages about our strategy to strengthen and grow our 82-year-old organization during a period of significant transformation.

As we evolve our programs from an aid and assistance model to one that focuses on holistic child and youth development, there is a need to create greater alignment about what this means for our staff both at our Kansas City headquarters and around the world.

In addition to our transformational work in the field, our fundraising models are undergoing significant change as well. We are hard at work cultivating a “system” of supporters − from those who contribute $39 a month to support a child directly through our programs, to those willing and able to make transformational gifts of $1 million dollars or more.

As you can imagine, with all of this change comes a greater need to communicate regularly and effectively with 1,200 global staff members who care deeply about making a positive difference in the lives of the kids and families we serve.

Position summary

To aide our global transformation, Children International is seeking a skilled, compassionate, collaborative Internal Communications Manager to support employee education and engagement around the world.

This individual will be responsible for crafting and implementing communication strategies, plans and messages for our employees around the globe. An important aspect of this internal communications role will be to travel to our international field offices to observe our programs first-hand, build relationships with our global staff, and devise a communication strategy that creates better alignment and buy in across the organization.

The Internal Communications Manager will also work with leaders across CI to create and maintain an organization-wide crisis communication plan.

The right candidate will possess an outgoing, collaborative personality and will have experience building and implementing strategic communication plans. He or she will have the leadership qualities necessary to drive change, engage leadership in intentional communication, and support development of new communication approaches and tools. 

Responsibilities

  • Partner with HR leadership, CEO and VP Marketing on the development of a distinctive employee voice that is aligned with the CI brand; support Human Resources, CEO and CI.
  • Develop a communications strategy, annual communication plan and tactical deliverables across global CI to drive engagement and ownership of the mission, priorities and key initiatives and engage employees in the change journey of our transformation. The Communications Manager will partner closely with HR and Business Transformation to tie these messages to global initiatives.
  • Partner with HR to field an annual employee satisfaction survey to determine employee engagement levels, communicating results organization wide and facilitating improvement plans as needed.
  • Support and coach CEO and other executive leaders’ communication development, including presentation preparation, speechwriting, composing articles and columns and other executive communications as identified.
  • Build and maintain the global crisis communication plan, facilitating and engaging leadership as needed in times of activation.
  • Build a creative resource plan in dollars, resource selection (creative agencies, freelance, internal or other resources), etc. to meet client expectations.
  • Support Human Resources, CEO and CI leadership team in writing employee-facing communications.
  • Provide creative direction to internal teams and external partners on the execution of employee communication initiatives as appropriate.
  • Provide compelling feedback of organizational progress, success stories and results to executive and employee audiences.
  • Use a variety of media including print, video, social channels, presentations and other channels.
  • Frequent travel to agency locations around the globe to build an understanding of communication needs and to ensure communication approaches are culturally effective.
  • Provide thought leadership as relates to trends and best practices in employee and strategic global communications.

Personal Characteristics & Qualifications

Qualifications
  • Bilingual English and Spanish a plus
  • 7-10  years’ experience in internal communications or change management
  • Excellent written, verbal and presentation skills
  • Strong writing, editing, proofreading, layout and design, professional printing/publishing skills are essential, including ability to present concepts verbally
  • Excellent organizational and planning skills
  • Public relations experience a plus
  • Relentlessly results-oriented with demonstrated ability to achieve strategic objectives
  • Broad understanding of technology solutions to facilitate improved global communication
  • Demonstrated ability to achieve outcomes within established resources
  • Bachelor’s degree in communication, journalism or public relations; Master’s degree a plus
Personal Qualities
  • Passion for children and youth and making a difference in the world
  • Intelligent, visionary, inspiring, humble, high-energy leader
  • Astute and fanatical collaborator
  • High capacity to learn
  • Relationship builder with leaders across cultures
  • Trustworthy and credible
  • Ability to role model and inspire collaboration across functions
  • Effective in managing multiple initiatives concurrently
  • Ability to work effectively in a flat organization while supporting multiple clients

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